Royal Jubilee Hospital


Project Value - £165m

Project Sector - Health


About The Project

The Royal Jubilee Hospital project is a Public Private Partnership (PPP) between Vancouver Island Health Authority and private partner, ISL Health who designed, built, finances and maintains the new facility for a fixed term of 30 years.

The 500 bed hospital provides inpatient services to medical/surgical patients and patients suffering from mental health and addictions issues.

Number of sites                  1

Number of buildings          1

Size m2                                 38,341m2


Financial close date         18th July 2008

Construction Capex         $340.8m (2008)

Term of PA                         30 years plus 2 years 5 months construction

Term of HCP MSA            32.5 years

Contract year                    1st April to 31st March

Financial model updates due       March & September annually

Minor Works                         78 Projects – $78,000

Partnership Working and ESG

  1. Negotiation and agreement for the implementation of new UV marker audits for housekeeping allowing the Authority to become the first health facility auditing cleaning standards in Canada using this method in 2015.
  2. Development of ‘Consolidated Documents’ with the Authority. The executed copy of the PA was updated to include all contractual changes in the 10 change certificates that had been incorporated into the contract. This time consuming but highly valuable work allows the management team to be able to read one document that is comprehensive and sets out where & when each adjustment was made. It has proved to be invaluable in our day to day work and they are now updated for each change certificate.
  3.  In 2010, The Royal Jubilee Hospital Patient Care Centre won Best International Project at the 2010 Public Private Finance Awards in London.
  4.  Annual staff BBQ, a thank you to all staff working on site. Donations are made by service providers to assist in funding the annual project and the HCP GM attends and assists in serving for the event.

Contract Changes

In total there have been 10 Change Certificates. Three took place during the construction period and 7 have been implemented since service commencement in 2010. Change Certificate 11 is currently under negotiation.

Services provided           

Provider Services provided From (Date) Comments
Plant Services Angus Consulting Management (Western) Ltd 1st Jan 2010 Includes grounds and gardens
Housekeeping Acciona Facilities Services Ltd 1st Jan 2010 Includes waste and laundry movements
Help Desk Acciona Facilities Services Ltd 1st Jan 2010 On site for both service providers

Market Testing / Benchmarking

Housekeeping and Help Desk services may also be subject to Market Testing if the Benchmark is not successful. This has not occurred.

MT or BM Year Service provider change Current SP Services provided Next MT/ BM date
BM 2014 No Angus Consulting Management (Western) Ltd Plant 2020
BM 2014 No Acciona Facilities Services Housekeeping 2020
BM 2014 No Acciona Facilities Services Help Desk 2020

There has never been a formal dispute at the PCC. All issues have been resolved by mutual agreement.

Increased Monitoring

The threshold for Increased Monitoring on this project is equivalent to 2 high service failure deductions plus one low service failure deduction. As such it is relatively low and can be achieved fairly quickly. There is no definition within the contract as to what ‘Increased Monitoring’ means. We therefore develop a specific program of monitoring related to the deductions that exceed the contractual threshold, should the situation occur. This is viewed as a means of improving service delivery and reducing project risks for all parties and is approached collaboratively rather than being a punitive measure.

Year Award
2010 Public Private Finance Awards Winner – Best International Project
2009 The Canadian Council for Public Private Partnerships ISL Health

Silver – Project Financing

2012 Canada Green Building Council

key areas of human and environmental health: location and transportation, sustainable site development, water savings, energy efficiency, materials selection and indoor environmental quality.

LEED Gold Certification
2011 Vancouver Regional Construction Association Awards Gold – Mechanical Contractor Award


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