West Middlesex Hospital


Project Value - £125m

Project Sector - Health


About The Project

West Middlesex University Hospital NHS commenced full operation in April 2003. The project includes new build as well as retained estate with reduced responsibility.

The new facilities covering 434 beds including design, build, finance and the provision of on-going maintenance and facilities services. The Urgent Care Centre (UCC) adjacent to the Accident and emergency Department (A&E) opened on 20 March 2012.

The UCC treats a range of minor illnesses and minor injuries that require urgent and immediate attention. The Atrium into the main building provides access to the clinical wards and various departments.

This area also incorporates the retail provisions currently incorporating WHSmith, Marks & Spencer, Costa Coffee and further into the building access to the ‘Rumbles’ restaurant which now incorporates a Subway. Services offered at West Middlesex University Hospital include A&E, Cardiology, Children’s and Adolescent services, Various Cancer treatment services, Ear nose & Throat, General surgery and several other services and departments. The project also offers on site parking facilities and public transport pick up points on site.

Services Overview Services offered as part of the project include:

  • Facilities maintenance
  • Patient and Public Catering Service
  • Portering Service
  • Security Service
  • Waste Management Service
  • Pest Control Service
  • Domestic Service
  • Non-Emergency Patient Transport Service
  • Switchboard Service
  • Window Cleaning Service
  • Car Park Management Service
  • Linen Service

Testimonial from Celsus CEO Di Mantell, who visited HCP and Infrared Best Practice Projects in August 2019 from Australia.


"West Middlesex Hospital in partnership with HCP (BYWEST) have recently completed a major transformation of the on-site retail and catering offering. There has been a significant expansion in quantity and quality of food offerings, moving from previously the long-established ‘Rumbles’ restaurant, a WH Smiths and a simple coffee shop……. to a more comprehensive selection of modern outlets. Located close to the River Thames in West London, Heathrow airport and Kew Gardens, the West Middlesex Hospital is a Hounslow ‘anchor’ institution; an increasingly busy local hospital firmly rooted within the local community, providing local health services to its local and nearby residents. A recent reconfiguration of the main hospital atrium allowed the development of a new M&S Simply Food and the morphing of the previous coffee outlet into become a busy and vibrant Costa. This now sits directly opposite the relocated and upgraded WH Smiths. However, it is the restaurant area within the centre of the hospital which has seen the greatest change; while a bespoke counter continues to cater for more traditional tastes, the addition of a Subway, Global Food and Starbucks coffee station provides for the local community’s more accessible, modern and varied requests. For staff and patients there has been a step change in the daily availability of drinks and hot food options; while multiple outlets allows a range of opening hours to ensure that the early morning staff shifts are catered for in the same way as those working late into the evening. One of the keys to success has been the close and symbiotic partnership between the Hospital staff, Hard FM provider (Bouygues) and Soft FM (ISS) provider; all three work in harmony for the benefit of patients, their families and staff. In practise this comprises, daily catch ups, weekly facilities’ walk rounds, monthly operational meetings and quarterly liaison sessions, all of which provide the formal governance structure. However, it is the close relationships, proactive attitudes and similar values of all parties, that have created the creative space for this enterprise to succeed. While still too early to provide evidenced metrics and feedback, the initial buzz and anecdotal comment has been very positive, and strongly supportive of the venture."

Mark Titcomb OBE, West Middlesex Hospital Director

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